If you purchase goods from our site, our terms and conditions of supply at ……………………………. will apply.
1.Definitions and Interpretation
These are the terms and conditions of sale, which apply to any order which you place through https://tagkloi.com/en (the Site). Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.
2.Scope of this Agreement
2.1 The scope of this Agreement, based on the Law No. 6502 on the Protection of Consumers dated 27.11.2014, is related to sale and delivery products placed through https://tagkloi.com/en under the rights and obligations of the parties in accordance with the provisions of the Distance Contracts Regulations published in the Official Article of Association No. 29188.
2.2 When you place an order via the Site for a product, we will send you an order confirmation email listing each product you have requested to buy and an estimated delivery or collection date for those items. Our order confirmation email is not acceptance of your order by us.
2.3 Once payment has been made for the products you have ordered, we will arrange for the products to be delivered to you. This email confirms that your order has been accepted by us and that a contract is formed.
2.4 We will assign an order number to your order and tell you what it is when you place your order. It will help us if you can tell us the order number whenever you contact us about your order.
2.5 We reserve the right not to accept your order. This may occur where we are unable to obtain authorisation for payment, shipping restrictions apply to a particular item, or the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn.
3.1 Product information consists of the product type, quantity, model, colour, quality, sales price, payment method and information at the time the order is finalized.
3.2 The basic features ( type, quantity, brand/model, colour, quality) of the product/s are available on the website https://tagkloi.com/en
3.3 The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours and patterns accurately, we cannot guarantee that a device's display of the colours or patterns accurately reflects the colour or pattern of the product. Your product may vary slightly from those images.
4.1 Buyer of https://tagkloi.com/en accepts, declares and undertakes that he has read the preliminary information regarding the basic characteristics of the product subject to the Contract, the sales price, payment method and delivery on the websites, and has given the necessary confirmation electronically. The Buyer must confirm the Preliminary Information electronically and obtain accurate and complete information about the address to be given to the Buyer by the Seller, the basic features of the ordered products, the price of the products including taxes, and the payment and delivery information before the establishment of the Distance Sales Contract.
4.2 The shipment costs are not included in the product price. The Buyer will pay product-shipping costs separately. Seller will use its best commercial efforts and send the product via a suitable carrier and transportation.
4.3 Seller may change the products and prices offered on the website due to , but not limited to changes in market conditions, discontinuation of product sales, product unavailability, manufacturer’s change of prices or inaccuracies in its advertisements.
4.4 If the product subject to the contract is to be delivered to a person / organization other than the Buyer, the Seller cannot be held responsible of the person/organization to be delivered does not accept the delivery.
4.5 Seller is responsible for delivering the product subject to the contract intact, complete and in accordance with the qualification specified in the order.
4.6 For the delivery of the product subject to the contract, the signed copy of the Contract must be delivered to the Seller and the price must be paid with the payment method preferred by the Buyer. If the price of the product is not paid for any reason or is cancel in the bank records, the Seller is deemed free from the obligation to deliver the product.
4.7 After the delivery of the product, if the relevant bank or financial institution does not pay the price of the product to the Seller due to unfair or unlawful use of the Buyer’s credit card by unauthorized persons,. Taking into consideration that it is not due to the Buyer’s fault, the Buyer will have 3 (three) days to pay for the product, provided that is has been delivered to Buyer. Otherwise, Buyer is oblige to return the product to the Seller within 3 (three) days.
4.8 If the Seller cannot deliver the product subject to the Contract within the deadline due to force majeure or extraordinary circumstances such as adverse weather conditions that prevent transportation or interruption of transportation, the Seller is obliged to notify the Buyer within 3 days. In this case, the Buyer may exercise one of the rights to cancel the order, replace the product subject to the Contract with a comparable product, if any, and/or postpone the delivery period until the hindering situation disappears. If the Buyer cancel the order, the amount paid will be refunded to the same bank account of the purchase within 10 days.
4.9 During the delivery of the product from the carrier to the Buyer, the Buyer must inspect the product. If there is a visible defect in the product, the product should not be received and should be sent to the Seller.
4.10 Good do not conform to contract when they breach one of the terms such as 1)they do not conform to the sample or model agreed upon by the Parties, 2) they do not objectively have the features they should have ; 3) they do not have one or more of the features stated in its packaging, in label, in user manual, internet portal, advertisements or announcements. Contrary to the characteristics declared by the Seller or determined in its technical regulation, goods that not meet the intended use of equivalent goods and contain material, legal or economic deficiencies that reduce or eliminate the benefits reasonably expected by the Buyer are also considered defective. Buyer is obliged to notify Seller immediately if the product if defective. In this case, Buyer has the right to withdraw from the contract including a refund, to replace the goods, if possible, or request a price reduction or free repair in proportion to the defect. The Seller is obliged to fulfil this request preferred by Buyer.
4.11 As soon as the Buyer places his order by entering his credit card information into the form on the Site, a contract is deemed to have been established between the Buyer and the Seller. Buyer has the right to access the Preliminary Information Form and Distance Sales Agreement through the Site at any time.
4.12 Buyer can make his requests and complaints regarding the service provided to the Seller’s postal or e-mail address specified above. The product or products subject to the contract are delivered to the Buyer or the person / organization at the address indicated within the period specified in the preliminary information, depending on the distance of the Buyer’s residence for each product, if it does not exceed the legal period of 15 days.
- 5.1. The Buyer has the right to withdraw without giving any justification and without paying any penalty within 14 days from the delivery of the product subject to the contract to him/her or to the person / organization at the address indicated. To end the contract with us, please let us know by doing one of the following:
- Phone or email. Call customer services +905454581798, or email us at [email protected] or on our Live Chat. Please provide your name, home address, details of the order and, where available, your phone number and email address.
- If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to us. You must the goods by posting them back to us at TAG-KLOI, Returns Department, Dap Vadi – Z Ofis Binasi , Kat:3 , Ofis No: 276, Kagithane Cad. Seckin Sokak Istanbul, Turkey. Please call customer services on +905454581798 vor email us at [email protected] for a return label. If you are exercising your right to change your mind, you must send off the goods within 14 days of telling us you wish to end the contract.
- 5.2. We may offer free or subsidised returns in certain countries or with certain promotions. Otherwise, we will pay the costs of return only:
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- i . if the products are faulty ; or
- ii. if you are ending the contract because we have told you of an upcoming change to the product or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong.
In all other circumstances (including where you are a consumer exercising your right to change your mind) you must pay the costs of return.
- 5.3. How we will refund you. If you are entitled to a refund, we will refund you the price you paid for the products including delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below.
- We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way that would not be permitted. See our Returns and Refunds policy page at https://tagkloi.com/en/returns-and-refunds for information about what is acceptable. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
- The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of a product within 3-5 days at one cost but you choose to have the product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.
5.4.When your refund will be made. We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind then your refund will be made within 5 business days from the day on which we receive the product back from you or the day on which you inform us that you have changed your mind or, if earlier, the day on which you provide us with evidence that you have sent the product back to us. For information about how to return a product to us, please refer to “Returns and Refunds” section given in the website.
6.1. If the payment is made by credit card or a similar card, the Buyer may request the cancellation of the payment transaction on the grounds that the card was used without his/her consent and unlawfully. In this case, the card issuer returns the payment amount to the Buyer within 10 days from the date of notification of the objection.
6.2. If the Buyer has a complaint about his order and /or the product subject to his order and/or any issue related to the order, he/she may submit his complaint via the about ,mentioned contact information or https://tagkloi.com/en . Complaints submitted by the Buyer will be recorded immediately, evaluated and resolved by the authorized units, and the Buyer will be contacted as soon as possible.
6.3. In the implementation of this Agreement, Consumer Arbitrations Committees and Consumer Courts in the place of residence of the Seller or Buyer are authorised up to the value declared by the Ministry of Customs and Trade.
6.4. Seller is responsible for losses and damages that occur until the goods are delivered to the Buyer or a third party determined by the Buyer other than the carrier. If the Buyer requests the goods to be sent by a carrier other than the carrier specified by the Seller, the Seller is not responsible for any loss or damage that may occur after the delivery of the goods to the relevant carrier.
6.5. The member who violated one or more of the articles listed in this Agreement will be personally and legally responsible for this violation and will keep the Seller free from the legal and legal consequences of these violations.
6.6. SELLER records (including records in magnetic media such as computer-voice recordings) shall constitute evidence in resolving any dispute that may arise from this Agreement and/or its implementation; the rights of the parties arising from the relevant mandatory legal regulations in this regard are valid and reserved.
7.1 Product prices do not include shipping and customs costs. All shipping and customs costs belong to the Buyer.
- 7.2. Orders for delivery outside the Republic of Turkey;
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- i. If the fulfilment of an order (or any aspect of it) would be illegal or unlawful, including because of breach of export controls or sanctions rules, we have the right to stop or cease to fulfil the order at any time, including after the dispatch of products or notification to you that the order has been received and is being processed. We will not incur any liability in such circumstances.
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- ii. You may be responsible for Import duty and taxes. Import duty or tax costs may be invoiced to you directly from an import broker appointed by us, your local courier company, your national Government or any local Government or controlling body that has the power to raise such duties or taxes in accordance with the law in your country. We have no control over how much tax or duty any such body may charge and we recommend that you contact your local customs authority to determine a landed cost price prior to completing your purchase.
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- iii. It is your responsibility to ensure that any products which you order comply with the laws of the country where they will be used.
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Any taxes arising from the sale of products, including VAT, belong to Buyer.
9. Delay Experienced during Return
The Buyer is personally responsible for exceeding the return period due to delays caused by shipping our customs during the product return phase.
10.1. The Correspondent shall notify the Principal immediately and/or as soon as it is reasonably practicable of any relevant and/or new laws and regulations and/or proposed new laws and regulations relating to and/or affecting cross-border customer transfers in the Correspondent’s Territory.
10.2. The Correspondent agrees to abide by any and all written policies and procedures issued by the Principal, as they relate to compliance with anti-money laundering, cash reporting requirements, or other applicable laws, including but not limited to those relating to the detection and prevention of criminal activities such as money laundering and terrorism.
10.3 Each Party shall maintain and keep any and all records relating to each and every Transaction (whether completed or not) for a minimum period of 5 (five) years from the date of each individual Transaction.
10.4 Each Party agrees not to use and/or allow others to use and/or commission others to use any and all personal data received from the other Party, which may relate to the other Party and/or any other third party, save for the sole purpose of completing and or performing a specific Transaction obligation, for the purpose of which that data was communicated. If applicable, each Party shall register under the Data Protection legislation of each Party’s Territory, so as to possess personal data.
11. Limitation of Liability
In the event that the Principal is sued by a third party as the direct and/or consequential result of a breach by the Correspondent, its employees, servants, officers, agents and/or representatives or any of them, jointly or individually, the Correspondent shall reimburse and/or indemnify the Principal for any losses and/or expenses whatsoever incurred in defending any claim, bringing any claim, and/or in compensating any third party.
12.1. Any disputes arising from this Agreement, Provincial and District Consumer Arbitration Committees shall have jurisdiction within the monetary limits determined and announced annually by the Ministry of Customs and Trade, and Consumer Courts shall have jurisdiction in cases exceeding these limits. The BUYER may, within this framework, apply to the Arbitration Committees and Consumer Courts in their own or, if they so desire, the SELLER's place of residence.
12.2. The BUYER accepts and declares that he/she has read all the conditions and explanations written in this Agreement and in the Terms and Conditions, Privacy Notice and Cookies Notice information (on the WEBSITE) which constitute an integral part of it, that he/she is informed in advance about all the matters written in these Notices , including the basic features-qualifications of the Product/Products subject to sale, sales price, payment method, delivery conditions, all other preliminary information-information and right of withdrawal and personal information-electronic communication and reward points conditions related to the SELLER and the Product subject to sale, that he/she has seen all of them electronically on the WEBSITE and that he/she has accepted the provisions of this Agreement by ordering the Product by confirming-approving-accepting-permitting all of these electronically.
12.3. Both the preliminary information in notices and this Agreement are sent to the above e-mail address provided by the BUYER to the SELLER, and the confirmation of receipt of the order is also included in the said e-mail together with the order summary.
E very provision of this Agreement is severable. If any provision of this Agreement is not enforceable, the remaining provisions remain valid and enforceable. If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
Parties hereby declare, agree and warrant to have fully read, understood and accepted this Agreement, comprised of 13 (thirteen) articles, pre-printed with consecutive sequence numbers, and that the following data and information are true.